Privacy Policy

At Veda Flowers & Traders Pte Ltd (Veda Go App), we are committed to protecting your privacy and handling your personal data responsibly. By using our services, you agree that we may collect, use, disclose, and process your personal data in accordance with the Personal Data Protection Act 2012.

1. Collection of Personal Data

• We collect personal data such as your name, contact information (e.g., mobile number, email address), and other information necessary for transactions and service provision. Additionally, we may gather data about your browser type, device ID, IP address, and pages visited.

2. Use of Personal Data

• Your personal data is used for the following purposes (collectively, the "Purposes"):
• Processing your customer account application and facilitating your use of Veda Flowers & Traders Pte Ltd (Veda Go App) services.
• Verifying your identity for transactions and security purposes.
• Processing payments and credit transactions.
• Responding to queries, requests, applications, complaints, and feedback.
• Administering and maintaining your Veda Flowers & Traders Pte Ltd (Veda Go App) account.
• Sending you marketing communications about our goods and services, including promotions and events.
• Conducting customer profiling, market analysis, and research to enhance our products and services.
• We may use third-party analytics services to improve Veda Flowers & Traders Pte Ltd (Veda Go App) services and website functionality. These services may collect anonymous usage data to analyze trends and optimize user experiences.

3. Consent and Withdrawal

• Your consent for the collection, use, disclosure, and processing of your personal data remains valid until withdrawn in writing. You may withdraw consent and request us to stop using your personal data for any or all of the Purposes by emailing us at [email protected].
• Upon receipt of your written request, we will process it within 10 business days. Please note that withdrawing consent may impact our ability to continue providing services to you, and we will inform you of any consequences.

4. Privacy Updates

• We may update our Privacy Notice from time to time to comply with laws or update our data handling practices. Changes will be posted on our website without prior notice.

5. Contact Information

• For inquiries, feedback, or to lodge a complaint regarding your personal data, please contact our Data Protection Officer at the email address at [email protected]